Privacy Policy | PING CULTURE LTD | Software Publishing & Digital Products

1. Privacy Policy Overview

PING CULTURE LTD (“PING CULTURE”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of the personal information of visitors to https://ping-culture.site and individuals who interact with our software publishing and related digital services.

This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our website and services, including our digital products, software publishing solutions, application distribution support, release management, and ongoing product improvement. It applies to:

Visitors to our website https://ping-culture.site;
Prospective and existing business clients and partners;
End users and individuals who contact us or otherwise interact with our services.

By accessing or using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will request your explicit consent before processing your personal data for specific purposes.

2. Information We Collect

We collect personal and non-personal information in a variety of ways, including when you browse our website, request information, or engage with our software publishing and digital product services.

2.1 Information you provide to us directly

When you interact with us, you may choose to provide the following categories of personal information:

Contact and identification details, such as your name, job title, company name, email address, telephone number, and postal address.
Inquiry and communication details, including the content of messages you send via contact forms, quote requests, booking or demo requests, feedback forms, or direct emails.
Account- or project-related information, where relevant to our software publishing or digital product support, such as product preferences, technical requirements, or implementation details you choose to share.
Marketing preferences, such as your choices about receiving updates, insights, or communications from us.

2.2 Information collected automatically

When you visit our website, we may automatically collect certain technical and usage information, which may include:

Device and browser data, such as IP address, browser type and version, operating system, device identifiers, language settings, and approximate location based on IP address.
Usage and interaction data, such as pages visited, time and date of visits, referring and exit pages, time spent on pages, clickstream data, and interactions with forms, buttons, and navigation elements.
Diagnostic and performance data, used to monitor the stability, performance, and security of our website and services.

This information is typically collected using cookies and similar tracking technologies, as explained in the Cookie Policy and the Cookies and Tracking Technologies section below.

2.3 Information from third parties

Where permitted by law, we may receive information about you from third parties, such as:

Business partners or service providers involved in delivering, distributing, or supporting our digital products;
Analytics and advertising partners providing aggregated or pseudonymised usage insights;
Publicly available sources, such as professional profiles or company websites, where relevant to our business development and relationship management activities.

3. How We Use Your Information

We use the information we collect for the following purposes, in each case in accordance with applicable data protection laws and, where relevant, on the basis of our legitimate interests, contractual obligations, legal duties, or your consent:

3.1 Service delivery and business operations

To operate, maintain, and improve our website at https://ping-culture.site;
To provide, configure, and support our software publishing, digital product support, release management, and platform distribution services;
To manage client relationships, including onboarding, project communication, and ongoing product improvement activities.

3.2 Communication and support

To respond to your enquiries, quote or proposal requests, demo or consultation bookings, and other contact requests submitted through our website or via email;
To send you important service-related communications, such as technical notices, updates, and administrative messages;
To provide customer support and handle feedback, complaints, or dispute resolution.

3.3 Analytics, improvements, and personalisation

To monitor and analyse usage patterns and performance of our website and services;
To refine our workflows, user experience, and digital product offerings based on aggregated or anonymised insights;
To help ensure content is relevant, clear, and accessible for users in the United Kingdom and other applicable regions.

3.4 Marketing and business development

To inform you about services, case studies, insights, or events that may be relevant to you, in line with your communication preferences and applicable law;
To manage subscriptions to newsletters, insights, or other informational content and to enable you to opt in or out at any time.

3.5 Legal, compliance, and protection

To comply with applicable laws, regulations, and regulatory guidance, including UK and EU data protection requirements where applicable;
To enforce our Terms and Conditions and protect the security, integrity, and availability of our systems, services, and users;
To detect, investigate, and help prevent fraud, security incidents, and other harmful or unlawful activity.

We do not sell your personal data. We may share your information with carefully selected third parties only where necessary and lawful, as described below.

4.1 Service providers and professional advisors

We may share personal information with trusted third-party service providers who assist us in operating our business, website, and services, for example:

Hosting and infrastructure providers;
Analytics and performance monitoring tools;
Customer relationship management and communication platforms;
IT, security, legal, and professional advisors.

These third parties are authorised to use your personal information only as necessary to provide services to us and are required to handle it securely and in accordance with applicable data protection laws.

4.2 Legal and regulatory disclosures

We may disclose personal information where we believe it is reasonably necessary to:

Comply with applicable laws, regulations, or legal processes, including lawful requests from public authorities;
Respond to valid court orders, subpoenas, or regulatory inquiries;
Protect the rights, property, or safety of PING CULTURE LTD, our clients, users, or the public, as permitted by law.

4.3 Business transfers

In the context of a potential or actual merger, acquisition, restructuring, or sale of some or all of our business or assets, we may share relevant personal information with prospective or actual purchasers, in which case we will take appropriate steps to ensure that your privacy rights continue to be protected.

4.4 Aggregated or de-identified information

We may share aggregated, anonymised, or otherwise de-identified information that does not identify you personally with third parties for analytics, research, or business intelligence purposes.

5. Data Security

We take the security of personal information seriously and implement appropriate technical and organisational measures designed to protect it against unauthorised access, disclosure, alteration, or destruction.

These measures may include, as appropriate:

Use of secure hosting environments and access controls;
Encryption in transit (such as HTTPS/TLS) for web traffic to https://ping-culture.site;
Role-based access to systems and data on a need-to-know basis;
Regular monitoring of our infrastructure for performance and security issues.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Consequently, we cannot guarantee absolute security of information transmitted to or from our website.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide core functionality, enhance user experience, and support analytics. Cookies are small text files stored on your device when you visit a website.

6.1 Types of cookies we may use

Strictly necessary cookies – Required for the operation of the website, such as to maintain session state and security features.
Performance and analytics cookies – Help us understand how visitors use our website, including which pages are visited and how users navigate, enabling us to improve usability and content.
Functionality cookies – May remember your preferences (for example, language or regional settings) to provide a more tailored experience.

6.2 Managing cookies

On your first visit, and from time to time thereafter, you may be presented with options to manage certain cookie preferences through a banner or settings interface. You can also control and manage cookies through your browser settings, including blocking or deleting cookies. Please note that disabling certain cookies may affect the functionality or performance of our website.

For more detailed information on how we use cookies, please review our dedicated Cookie Policy.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:

Providing our services and maintaining our relationship with you;
Complying with legal, regulatory, and accounting obligations;
Resolving disputes and enforcing our agreements.

Retention periods may vary depending on the type of data, the nature of our relationship with you, and applicable legal requirements. Once information is no longer required, we will take reasonable steps to securely delete, anonymise, or aggregate it so that it can no longer be associated with an identifiable individual.

8. Your Rights and Choices

Depending on your location and subject to applicable data protection laws (including the UK General Data Protection Regulation and related legislation), you may have some or all of the following rights in relation to your personal information:

Right of access – to request confirmation of whether we process your personal data and to obtain a copy of that data.
Right to rectification – to request correction or update of inaccurate or incomplete personal information.
Right to erasure – to request deletion of your personal data where there is no longer a lawful basis for us to retain or process it.
Right to restriction – to request that we limit the processing of your personal data in certain circumstances.
Right to object – to object to the processing of your personal data where we rely on legitimate interests or where processing is for direct marketing.
Right to data portability – to request that certain personal data is provided to you or to a third party in a structured, commonly used, and machine-readable format.
Right to withdraw consent – where we rely on your consent to process personal data, you may withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.
Right to lodge a complaint – to raise concerns with a supervisory authority, such as the UK Information Commissioner's Office (ICO), if you believe your data protection rights have been infringed.

To exercise any of these rights, please contact us using the details set out in the Contact Information section below. We may need to verify your identity before responding to certain requests to help protect your privacy and security.

9. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please contact PING CULTURE LTD using the details below:

Company PING CULTURE LTD
Address 18 Tabbard Apartments, East Acton Lane, London, United Kingdom, W3 7LA
Email [email protected]
Phone +44 20 7353 6170

When contacting us, please provide sufficient detail to allow us to understand and respond to your query, particularly if you are exercising a data protection right.

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or service offerings. We will indicate the date of the latest revision at the top of this page and encourage you to review this Policy periodically.